HelpER Is a b2c app that provides you the fastest & most accurate treatment for you by giving the patines full transparency of the Hospital steps process.

Project Specs


UX study project
UX/UI Designer
Axure, Adobe XD


Meet Noam! Every morning Noam go to work on his scooter. One day he did not notice the stone that came in between the wheels and fell and hurt his knee. He called his wife to come and take him to the emergency room because he could not step on the foot.

The Challenge

The hospital experience is full of uncertainty.
When Noam and his wife came to the emergency room for the first time. They felt uncertain and did not know where to go and whether they came to the right place.

The Goal

Accurate ability and understanding the process steps in the Hospital.

The Value

The User will gain a sense of control, will save precious time and will be satisfied.

Hospitals App Research

Mobile applications for the healthcare services can drastically improve the lives of both doctors and patients in many ways can reduce long waiting periods, provide immediate updates on health status, as well as more relevant disease diagnosis and treatment.

Top healthcare mobile apps among providers may improve workflows, coordinate patient care, assist with patient triage, and, together with wearable monitors or sensors, alert hospital staff to urgent patient situations.

Hospitals Statistics


Is the average occupancy rate for emergency rooms in Israel.

15min - 3h

Is the time range duration of the ER process.


Are the busiest hours. (long wait as the average occupancy is over 150%.)

4,500 h

Is the average time that nurses and doctors spend annually showing patients around.

1 in 10 People

in the emergency-room are getting attacked every year.
(according to Mersham survey in 2017).

Market & Users Research

The HelpER is a b2c app for patients in the hospital.
As part of the market research, I researched hospital and health maintenance organization applications, in-house navigation apps, and process conventions apps.


There are more than 318,000 medical health apps in top app stores worldwide.


More than 200 new healthcare apps are added to the store every day.

111.1 B$

Healthcare mobile apps market is expected to reach USD 111.1 billion by 2025.

User Interviewes

Patients aged 30-50 who visited the ER in the past year.

Doctors that are working in different hospitals in Israel and are familiar with the process undergone by patients.


Full transparency of the Hospital steps process.

Interface language.

Provides laboratory results and simulations.

Patient Medical file.

Order assistants.

Booking an appointment with a doctor.

Doctor List information.

Maps/GPS navigation.



Whether you’re visiting a sick relative or undergoing a medical procedure yourself, visiting a hospital is never a pleasant experience.

How AR Technology Can Affect the Hospital Experience?

Hospital buildings are tough to navigate — in fact, most buildings are. If you’re not familiar with the structure, you’ll likely need some direction from staff. The problem is hospital staff are usually extremely busy and unapproachable.

Augmented Reality solution can significantly improve the overall patient experience and make it less problematic by adding pop-up information and navigating features among other things.

Indoor Location Technologies that exist today UWB (Ultra-wideband), Bluetooth (e.g. Beacons) UHF RFID, Wi-Fi (Wireless Fidelity)

In 2018, 54% of respondents used their cell phones for maps/GPS navigation.

Geolocation is also used in Medical health apps since it allows users to find personalized information and help with Guiding the patient to the right location.

Another factor can have a significant impact on the process and which is often ignored is the use of colour. Colour acts as another option in trying to distinguish between different signage types, affect our moods and direct and guide us and colour is a powerful force.



I builded the the Architecture process by first creating a sitemap with all the app pages.

Whether you’re visiting a sick relative or undergoing a medical procedure yourself, visiting a hospital is never a pleasant experience.

How many times  have you encountered uncertainty during a hospital process?

When will my turn come? Why is there a delay? Who is the doctor? Where should we go? What is the next step I will have to go through?

Meet HelpER app.

On Boarding

3 steps to sign up to the ER processes:

1. They sign-up at the reception secretary.

2. A queue number is sent directly to the patient’s mobile with a link to download the app.

3. Patients will be able to see what are the next steps, how many people in line, how long they need to wait for their queue.

View the full ER wireframes

Medical File

Patients will be able to follow the ER process, personal details, summary and recommendations of the physician, referrals and prescriptions, laboratory results checks and future appointments.

View the full MF wireframes

The Feacters

Indoor navigation with AR technology

Navigate through the Hospital facilities,regardless of a GPS signal helping to improve:

The overall patient and visitor experience at your hospital.

Reduce interruptions of medical staff being asked for directions.

Locate and track people who are in a medical emergency, injured, or lost.


Patients no longer want to call their doctors to make an appointment. Instead, they want to schedule an appointment, receive personalized recommendations, and tests results via messengers.

Providing personalized real-time responses.

Scheduling an appointment with a doctor.

Patients can get a Quick response with self-service digital health.